Change of Mind

We work to ensure our customers are satisfied with their purchases. If you are unhappy with your purchase, we’ll be happy to return or exchange the product within 30 Days for a full refund, an exchange, or store gift card.

To make a return:

Items must be unopened/unused/unworn
Items must still be in their original packaging with all tags attached (in certain situations, we will allow return of items with tags detached, as long as you retain the tags and the product is in unused condition)
Items must not be damaged or show signs of wear
You must have a receipt or other proof of purchase

Please note that we cannot accept returns or exchanges of clearance or sale items. We also cannot accept returns of:

Opened treats or food unless they are backed by a Palatability Guarantee from the manufacturer.

To return a product, send or bring the product back to 37b Ferguson Street, Williamstown VIC 3016, along with proof of purchase and your details. We will send a confirmation email once we have received your returned item(s).

Customers are responsible for all shipping costs.

Faulty Items

If you believe your item to be faulty in any way, please contact us to see what remedy we are able to provide. Proof of purchase must be provided.

Contact Us

For customer support or additional questions, you can contact us at 03 9397 8884 or meg@dogtown.net.au.